Returns and Refund Policy
Return Requirements
- Returns must be logged within 7 days of the item being delivered and must have prior communication and approval.
- You must be able to provide proof of purchase
- The item must be in a re-sellable condition except in the case of damaged or faulty items.
- The item must qualify as an item that can be returned. See non-returnable items below.
- The item must be in its original packaging.
Non-returnable items
- Items explicitly marked as special buy.
- Treatment products such as Tick & Flea tablets and sprays (except where the expiry date on the item precedes the delivery date)
- Vaccines
The Returns Process
1. Contact Us
If you’re not satisfied with your purchase or if we’ve delivered the wrong or faulty product, please email, phone, or WhatsApp us immediately.
2. Return the Item(s)
We will arrange to collect and replace or refund the item at our cost if we’ve delivered an incorrect, faulty, or expired item to you. If you’re returning an item due to a change of mind, you’ll need to arrange and cover the return shipping.
To Vet Products Online, 6 Zuyberink, 50 Lawernce Road, Mooi River, Kwa-Zulu Natal.
We reserve the right to charge a 10% administration fee for returned orders should the returns process incur significant administration expenses.
3. Receive a Replacement or Refund
We will replace the item or process a refund (where available*) as quickly as possible after receiving the returned product. A refund typically takes a maximum of 10 working days from the date of receiving your returned item, and we’ll notify you by email when the refund has been processed.