FAQ
Yes, we deliver nationwide across South Africa. Our delivery service covers major cities as well as most outlying areas.
We offer free delivery throughout South Africa on all orders over R600. For orders under R600, the cost of delivery is R120.
Typically, deliveries take 3-5 working days after order completion. However, please note that outlying areas may experience slightly longer delivery times. You will receive a tracking number as soon as the order has been dispatched via email to monitor the progress of your delivery.
Payments are securely processed, and we accept debit and credit cards, Masterpass, SnapScan, Instant EFT, and regular EFT payments. For EFTs, please email the proof of payment to complete the transaction.
Payments are securely processed, and we accept debit and credit cards, Masterpass, SnapScan, Instant EFT, and regular EFT payments. For EFTs, please email the proof of payment to complete the transaction.
Yes, we only sell authentic products sourced from reputable suppliers and brands to ensure customer satisfaction and prioritize quality and authenticity.
Yes, we offer discounts for bulk orders. For personalized assistance and pricing, please contact our customer service team.
You can contact our customer support team through email, phone, or WhatsApp for any queries or concerns regarding your shopping experience or orders.
These terms refer to products not currently in stock, requiring a special order from our suppliers. They’re non-returnable and may take up to 10 days for dispatch. Please contact us to inquire about availability and timeframe before placing an order.
We supply vaccines under the Stock Remedies Act (Act 36 of 1947) but not scheduled medicines (Act 101). For clarification on specific vaccines, please contact us.
No, prescriptions are not required for our products, as all items on our site are “over the counter” and comply with the stock remedies act in South Africa.
Please contact us via email, phone, or WhatsApp as soon as possible to accommodate your request and avoid delays.
Email, phone or WhatsApp us to cancel an order. If the order is dispatched, cancellation may not be possible. In such cases, you can return the order as per our Returns Policy.